TestPath Sales and Order Policies

How to Order

No Minimum Order

Prices/Quantities

Payment Methods

Sales Tax

Domestic Shipping Services

Shipping Charges: Domestic Contiguous 48 States

Shipping Charges: Alaska, Hawaii, Puerto Rico

Shipping Charges: Military, APO and FPO Addresses Only

Handling Charges

Backorders / Out-of-Stock Product

Freight Damage

International Orders

Return Policy

Customer Service

General Conditions, Warranties and Disclaimers

Disclaimer Warranties

Disclaimer Product Information

Disclaimer Product Cross-Reference Information

Disclaimer Infringement

Force Majeure

No Third Party Benefit

How to Order

Order online 24-hours a day, 7 days a week, 365 days a year. Orders entered after 5:00pm ET will be promptly processed the next business day.  In stock products will be shipped the same day your order is processed. 

Should you need help while placing an order, representatives are available to provide immediate online assistance from 8 am to 5 pm ET, Monday  Friday.

No Minimum Order

We appreciate all orders, so there is no minimum order requirement.  However, customers placing orders under $25 with freight billed collect or to a third party will be subject to a $5.00 charge. Top

Prices/Quantities

All prices offered are net wholesale prices with trade discounts already deducted for wholesale purchases. Market sensitive commodity items are priced according to current market conditions.

Requests for Quote (RFQs) on volume purchases may be requested while browsing online via live customer service chat; email: sales@testpath.com or by fax: (978) 739 4844.  We accept any standard Microsoft Office Product file format, Adobe PDF files, RTF or text file formats (CSV, tabbed text or plain text).

TestPath makes every effort to present current and accurate pricing on this website. However, quantities may be limited; prices are subject to change without notice and all orders are subject to current pricing at time of acceptance. All prices are in US dollars and no other currencies are accepted. Top

Payment Methods

US and Canadian customers may pay using check, money order, MasterCard, VISA, American Express, Discover or the GSA Advantage and IMPAC cards. The use of a money order or check may significantly delay your order as we reserve the right to delay any shipment until satisfied that authorized funds have cleared our account.

International customers please review terms under International Orders.

Open account is available to qualified institutions and businesses that routinely order from us. Please allow sufficient time for the credit approval process.  Email sales@testpath.com  to request a credit application.

Dishonored Check Policy. If a check given to us for payment is dishonored for any reason by the bank or other institution on which it is drawn, you agree to pay us $25.00 as a service charge. In addition, you agree to pay any other reasonable charges imposed by any check verification company or collection agency that we may use for collection. Top

Sales Tax

Only Massachusetts customers are required to remit a 5% sales tax. TestPath does not remit sales tax to any other state. Massachusetts residents and entities not required to pay sales tax must submit a signed sales exemption certificate by fax to: (978) 739 - 4844. Any sales tax due that is not collected by TestPath is the responsibility of the customer. Top

Domestic Shipping Services

We charge a single fee for each order regardless of the number of products, their weight or the number of shipments needed to complete your order. The shipping charge is based on the total order value excluding taxes and before any discounts are applied. Packages are shipped primarily by FedEx and UPS.

In addition to the shipping options provided below, you may always provide your UPS or FedEx account number and request that all charges be billed directly to you.  When you choose this option, each shipment, including shipments of backordered items, will be charged to your account. A onetime per order charge of $5.00 will be applied to orders under $25.00 with freight billed collect or to a 3^rd party.

All sales are made FOB Danvers, MA, USA. Charges are either prepaid and added to the invoice, billed collect or billed to a 3rd party.

TestPaths warehouse opens Monday through Friday at 8 am and does not close until every order for in-stock product received by 5 pm ET has been shipped. TestPath sells wholesale only and requires positive identification on all accounts. With regrets, we can not provide walk-in or counter sales. Top

Shipping Charges: Domestic Contiguous 48 States Top

Shipping Charges: Alaska, Hawaii, Puerto Rico  Top

Shipping Charges: Military, APO and FPO Addresses Only Top

Note: TestPath does not ship to commercial or residential P.O. Boxes. If U.S.P.S. service is selected for non-military or non-government shipments, the selected U.S.P.S. service will be automatically converted to the closest equivalent UPS or FedEx service and charged accordingly. This change will be confirmed via TestPaths order acknowledgement.

Handling Charges

A onetime per order charge of $5.00 will be applied to orders under $25.00 with freight billed collect or to a 3^rd party.

Backorders / Out-of-Stock Product

On orders paid by check, money order or credit card, items not available for immediate shipment will be shipped as they become available. Items not available at the end of 30 days will be cancelled and refunded/credited in cases of prepayment. The number of backorder days may be extended beyond 30 days at customer's request.

On orders billed to customers with open account credit, items not available for immediate shipment will be shipped and billed as they become available. Items not available at the end of 90 days will be cancelled. The number of backorder days may be extended beyond 90 days at customer's request. Top

Freight Damage

If product received has been damaged in transit, it is important to keep the shipping carton, packing material and parts together. Although all TestPath sales are FOB Danvers, MA, we will be happy to assist or initiate a claim with the carrier. Simply contact TestPath Customer Service as soon as the damage has been identified to make a claim and to arrange for replacement product. Click here to submit a simple claim form.  Click here for Immediate Assistance. 

International Orders Top

In addition to domestic orders (the United States and its territories), TestPath accepts international orders for all products except those branded as Fluke or Tektronix. All international orders are exported from the US in accordance with the Export Administration Regulations and diversion contrary to US Law is prohibited.

An additional handling charge of $10.00 will be included for processing and invoicing (excluding Canada ). All freight charges, duties and taxes will be the responsibility of the customer. All shipments will be sent insured at the Customers expense.

International customers may pay for goods using MasterCard, VISA, American Express, Discover or by cashier's check in US funds. (Money orders can result in significant delays.)  We cannot accept personal checks or certified personal checks. Letters of Credit may be used for orders exceeding $10,000  but must be approved in advance by TestPath. We reserve the right to delay any shipment until satisfied that authorized funds have cleared our account.

Return Policy Top

TestPath wants you to be 100% satisfied with your purchases. At your option, we will replace products or refund your payment subject to the guidelines listed below.

(1)     All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return.

(2)     Returned merchandise must be in original packaging and in resalable condition.

(3)     Return freight charge must be prepaid. C.O.D. returns cannot be accepted.

(4)     Parts returned due to customer error may by subject to a restocking charge.

(5)     Products specified as "Non-Cancelable/Non-Returnable" at time of quote or sale are not returnable.

(6)     Allow us to expedite your return by contacting a Customer Service representative to obtain an RMA (Returned Merchandise Authorization) number prior to returning product. Click here to complete a simple RMA request form.  Click here for Immediate Assistance.

Customer Service Top

Friendly, helpful and knowledgeable Customer Service Representatives are available Monday through Friday from 8 am until 5 pm ET to assist you. If you are inquiring about an existing order, please have your sales order or invoice number available. Click here for Immediate Assistance.

You may also leave Customer Service a message by clicking here. Our goal is to provide a meaningful response to customer inquiries same day received or at most 8 business hours after receipt of query.

General Conditions, Warranties and Disclaimers

TestPaths acceptance of any order is subject to customer's assent to all of the terms and conditions set forth herein and customer's assent to these terms and conditions shall be presumed from customer's receipt of TestPath's acknowledgment, or from customer's acceptance of all or any part of the goods or services ordered.

If a purchase order or other correspondence contains terms or conditions contrary to the terms and conditions specified by TestPath, TestPaths acceptance of any order shall not be construed as assent to any additional terms and conditions, nor will that constitute a waiver by TestPath of any of the terms and conditions contained herein.

No TestPath employee or representative is authorized to accept, confirm or vary these terms and conditions including all warranties and representations unless they have been posted on this Web site.

All terms are specifically and exclusively subject to interpretation under the US Uniform Commercial Code and all claims or disputes shall be interpreted according to Massachusetts law and subject to jurisdiction in Massachusetts state or federal courts at the exclusion of any other choice of law or choice of jurisdiction, including the UN convention on commerce. Top

Disclaimer Warranties

Since TestPath, Inc. (Seller) does not control the use of the products it sells, there are no express warranties that extend beyond the description contained herein.

SELLER DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE. SINCE SELLER CANNOT CONTROL THE MANNER OF USE OF ITS PRODUCTS AFTER THEIR SELLER WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INDIRECT DAMAGES.

Since Seller is acting only as a distributor of products manufactured by other companies, Seller expressly limits its liabilities to any guarantees extended by the manufacturer, said guarantees Seller will pass through to Buyer. No warranty will apply if its products are in any way altered or modified after delivery by Seller.

IN NO EVENT SHALL TESTPATH'S LIABILITY EXCEED THE BUYER'S PURCHASE PRICE, NOR SHALL TESTPATH BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES.

PRODUCTS SOLD ARE SPECIFICALLY NOT AUTHORIZED FOR USE IN LIFE SUPPORT DEVICES OR SYSTEMS. Seller's products are not recommended or authorized for life support or surgical implant applications, and Buyer assumes all risk and liability in use for such applications. Buyer agrees to indemnify Seller for all damages which may be incurred due to use of Seller's products in life support and surgical implant applications. Top

Disclaimer Product Information

All information provided on TestPath.com is subject to change without notice. While efforts have been made to make this Site helpful and accurate, due to the open nature of this Site, the multiple and sometimes conflicting sources of official information, and the potential for errors in the recording, interpretation, storage and transmission of information, TestPath.com does not warrant the accuracy, recency or interpretation of the information obtained from TestPath, its employees or this Site.

ALL MATERIALS POSTED ON THIS SITE ARE "AS IS" AND WITHOUT WARRANTIES EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

TESTPATH DOES NOT WARRANT THAT FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERUPPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

TESTPATH DOES NOT WARRANT OR REPRESENT THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ADVICE, TECHNICAL ASSISTANCE OR INFORMATION GIVEN BY TESTPATH, ITS AFFILIATES AND SUPPLIERS, OR THEIR RESPECTIVE EMPLOYEES SHALL CREATE ANY WARRANTY.

Disclaimer Product Cross-Reference Information Top

Product cross-reference information contained on this Site does not imply that all products compared are available, that the products presented are appropriate for the instrument and/or the application, and with respect to functional equivalency, that performance and other characteristics are perfectly comparable. TestPath does not guarantee that any comparisons were made using the most accurate or most recent data, or that our interpretation or presentation of the data is correct.

THE CUSTOMER IS SOLELY RESPONSIBLE FOR CONFIRMING THE VALIDITY OF THE SPECIFICATIONS , COMPARISONS AND ASSISTANCE RECEIVED FROM TESTPATH. THE CUSTOMER IS SOLELY RESPONSIBLE FOR DETERMINING THE APPROPRIATENESS AND COMPATIBILITY IN SELECTING PRODUCTS FOR THEIR APPLICATION.   

Disclaimer Infringement

Notwithstanding section 2-312 of any applicable version of the Uniform Commercial Code or any other similar law, TestPath: (i) expressly disclaims any and all warranties against third party claims for infringement or the like, and (ii) shall have no obligation of any kind to the customer for claims brought by third parties against customer for infringement or the like arising out of or in any way related to product purchased by customer from TestPath. Top

Force Majeure

TestPath shall not be liable for loss or damage caused by any delay or failure to perform resulting in whole or in part from acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war, risks, shortages, inability to procure or ship product or obtain permits and licenses, insolvency or other inability to perform by the manufacturer, delay in transportation, any other commercial impracticability and or any circumstances beyond the control of the TestPath in its business operations. Top

No Third Party Benefit

The provisions stated above are for the sole benefit of the parties hereto, confer no rights, benefits or claims upon any person or entity not a party here to. Top

TestPath Sales and Order Policies.  Date Posted: January 27, 2004. Revision 00:01